Privacy Policy
1. Purpose
Electrified Industry Services Pty Ltd ("we", "our", or "us") is committed to protecting the privacy of individuals and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information.
2. Scope
This policy applies to all personal information collected by [Company Name], including information collected through:
Our website
Email correspondence
Telephone conversations
Online forms
Customer enquiries
Consulting services
Supplier relationships
Employment applications
Any other business interactions
3. What is Personal Information?
Personal information means information or an opinion about an identified individual or an individual who is reasonably identifiable.
Examples include:
Name
Company name
Postal address
Email address
Telephone number
Job title
Payment information
IP address
Device information
Any other information that identifies an individual
4. Information We Collect
We may collect personal information including:
Identity Information
Full name
Business name
Position or title
Contact Information
Email address
Telephone number
Postal address
Business Information
Company details
Project information
Service enquiries
Technical Information
When you visit our website we may automatically collect:
IP address
Browser type
Device type
Operating system
Website usage data
Cookies and analytics information
Financial Information
Where required for invoicing or payment:
Billing address
Bank details
Payment history
We only collect information that is reasonably necessary for our business activities.
5. How We Collect Information
We collect information directly from you when you:
Contact us
Request a quotation
Purchase services
Complete online forms
Subscribe to newsletters
Participate in surveys
Attend meetings or events
Apply for employment
We may also collect information from:
Publicly available sources
Business directories
Professional networking platforms
Referrals
Third-party service providers where authorised
6. Why We Collect Personal Information
We collect personal information to:
Provide our services
Respond to enquiries
Prepare quotations and proposals
Manage customer relationships
Process payments
Deliver contracted services
Improve our services
Meet legal obligations
Communicate important updates
Conduct marketing where permitted by law
7. Use of Personal Information
We use personal information only for the purposes for which it was collected or where otherwise permitted by law.
We may use information to:
Deliver consulting services
Provide customer support
Issue invoices
Maintain client records
Improve our business operations
Conduct quality assurance
Meet contractual obligations
Comply with legal requirements
8. Disclosure of Personal Information
We do not sell personal information.
We may disclose information to:
Employees who require access
Contractors and consultants
Professional advisers
IT service providers
Cloud storage providers
Payment processors
Government agencies where legally required
Courts or regulators where required by law
Where practical, we require third parties to protect personal information in accordance with Australian privacy laws.
9. Overseas Disclosure
Some of our service providers may store or process information outside Australia.
Where personal information is transferred overseas, we take reasonable steps to ensure appropriate safeguards are in place consistent with the Australian Privacy Principles.
10. Storage and Security
We take reasonable steps to protect personal information from:
Misuse
Interference
Loss
Unauthorised access
Modification
Disclosure
Security measures may include:
Secure cloud storage
Password protection
Multi-factor authentication
Encryption where appropriate
Restricted staff access
Regular software updates
Secure destruction of records when no longer required
Despite these safeguards, no electronic storage or internet transmission can be guaranteed to be completely secure.
11. Retention of Information
We retain personal information only for as long as necessary to:
Provide our services
Meet legal obligations
Resolve disputes
Maintain business records
When information is no longer required, it is securely destroyed or permanently de-identified.
12. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
Improve website functionality
Analyse website traffic
Remember user preferences
Enhance user experience
Users may disable cookies through their browser settings; however, some website features may not function correctly.
13. Direct Marketing
We may send information about our services where permitted under Australian law.
You may opt out of marketing communications at any time by:
Using the unsubscribe link
Contacting us directly
We will promptly action any unsubscribe request.
14. Access to Personal Information
You may request access to the personal information we hold about you.
Requests should be made in writing using the contact details below.
We will respond within a reasonable period unless an exception under the Privacy Act applies.
15. Correction of Personal Information
If you believe your personal information is inaccurate, incomplete or out of date, you may request that it be corrected.
We will take reasonable steps to update the information where appropriate.
16. Complaints
If you believe we have breached your privacy, you may submit a complaint by contacting our Privacy Officer.
We will:
Acknowledge your complaint
Investigate the matter
Respond within a reasonable timeframe
If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
17. Changes to this Policy
We may update this Privacy Policy from time to time.
The current version will always be available on our website and will include the effective date.
18. Contact Us
Privacy Officer
Electrified Industry Services Pty Ltd
Email: service@electrifiedis.com
Phone: 0481 016 222
Website: www.electrifiedis.com